FAQs

/FAQs
FAQs 2017-05-24T02:14:57+00:00
What do I have to do to get started? 2017-05-24T02:14:58+00:00

Simply fill out the online application or give us a call at our toll free number, 1.877.8DCLNRS (1-877-832.5677). If you will not be home for your first pick up, then place your clothing in a plastic bag (or your own clothes bag) and leave at the pre-determined location. We’ll take care of the rest. If you have additional questions don’t hesitate to ask for Robbie or Mary. We will be glad to answer your questions by phone, email or in person.

Why should I use this service when I can drop off and pick up my own cleaning? 2017-05-24T02:14:59+00:00

It does not matter how often you use us. We are in your neighborhood twice per week, so just let us know when you need a pick up.

Here are a few of the comments we get from clients who use our service:

  1. “I don’t have to remember to pick up my dry cleaning.”
  2. “It takes too much time to drop off and pick up my cleaning. Now I don’t have to.”
  3. “Dixie Cleaners has restored my faith in Customer Service!”
  4. “I really like the convenience of monthly billing.”
  5. “I think your quality & service is outstanding!”
How do I pay for my order? 2015-11-08T22:30:10+00:00

We accept all major credit / debit cards. After you register for home or office delivery, a customer service representative will contact you and secure  your credit card information. We will bill your credit card on the day of your first delivery and then monthly thereafter.

Each route is on a different billing cycle. Please call if you would like to know the approximate time of month your card will be billed.

How do you know when to pick up my clothes bag? 2015-05-06T15:59:28+00:00

If you are using this service at least weekly, we will be stopping at your home or office twice per week. Simply leave your bag at the pre-determined location we agreed upon, and our driver will pick it up. You do not have to be at home for us to pick up or deliver.

If you are using this service less than once per week, we may ask that you call, text or email us when you have an order to be picked up or schedule a pick up from our website. The location of your residence (subdivision or rural) may determine how this works, but this can be worked out with our driver or any of our customer service reps.

What do I put my clothes in for you to pick up? 2017-05-24T02:14:59+00:00

You can simply put your first order in your own clothes bag or a plastic bag. When your order is returned, we provide you with a nice nylon clothes bag with a color coded name tag for your particular route. We ask that you use this bag for future orders to help us keep the orders straight. Usually, one bag is sufficient, however if you are sending clothing twice per week (and many clients do), we will provide you with a second nylon clothes bag at no charge.

Why don’t you have multiple stores like many other dry cleaners? 2017-05-24T02:14:59+00:00

In the past, we have operated stores in several locations. However, to insure you receive the best quality work & service possible, we believe it is extremely important that our cleaning, pressing, and quality control be done in one location. Our customers agree that the convenience of home pick up or delivery up to twice per week is more than adequate to take care of their dry cleaning or laundry needs.  Because of the growth in our pick up & delivery business, we can usually accommodate emergency pick ups if necessary. Pick-up and delivery days for your area.

Why use Dixie Cleaners? 2015-05-06T16:01:06+00:00
  • The Only “Award of Excellence” Dry Cleaner in Coastal South Carolina (visit www.gooddrycleaners.com for details)
  • Pick up & Delivery twice per week at no additional charge.
  • Couture Cleaning for your finer garments.
  • Shirt options include starch or no starch, folded or on hangers.
  • We pay attention to detail.
  • Monthly Billing.
  • Coupons on Website.

 

Is there an extra charge for picking up and delivering my dry-cleaning? 2015-04-01T00:54:00+00:00

No! There is no extra charge for our home pick-up and delivery service. You pay the same price that you would by dropping off at one of our stores.

How can you provide this service for free? 2015-05-06T16:04:36+00:00

Mary and I decided years ago to make home and business pick up and delivery a major part of our business plan and at the same time perform all of our cleaning and quality control in one central location, instead of having multiple stores. This has made our operation much more efficient and continues to allow us to charge the same prices for pick up and delivery as we do in our store.

I am concerned about the security of leaving my clothes outside. Has there been any problem with theft? 2017-05-24T02:14:59+00:00

We have delivered ten’s of thousands of orders to front doors, back doors and porches of homes over the past several years and have not had the first incident of stolen or damaged clothing. And let’s face it, rarely would a thief want someone else’s clothing.

We do have a few clients that prefer delivery in a locked garage, for example. They will leave a side door open on the delivery day. Our driver will lock the door once the order is delivered.  This is why we pre-determine the pick-up and drop-off location with your input before we get started.

Are you just a delivery service or a dry cleaner also? 2015-05-06T16:05:34+00:00

 

Dixie Cleaners, LLC is a full service dry cleaner and laundry operation and we operate our own pick-up and delivery service.  We prefer this arrangement (rather than third party delivery) for several reasons: 1) we want to give you the best service possible and can only do that if we control the process from the time your garments are picked up until they are delivered to you, and 2) if you ever have an issue (that will be rarely if ever), you have only one company to deal with and you may speak directly to the owners Mary and Robbie Mims if you wish.

We are committed to being the only dry cleaner you ever want to use!

 

Do you pick up and deliver at businesses? 2017-05-24T02:15:00+00:00

Yes we do pick up and deliver at businesses; however our focus is on home delivery. We believe that our clients receive the maximum benefit from home delivery (unless your home is not in one of our delivery areas). The only time you have to remove your clothing from your home is when you are wearing them or packing them for a trip!